Privacy Policy

Your data is safe at Big TK Casino — that is our commitment to you

Big TK believes your personal information belongs solely to you. This policy clearly outlines what data we collect, why we collect it, and how we keep it secure.

Updated: January 2026 Applicable Region: Bangladesh SSL Secured

Your data is never sold to third parties.

Core Commitments of Our Privacy Policy

Here is a quick overview of the policies we follow to protect your data at Big TK.

Your data is never sold to third parties

Big TK never sells your name, address, phone number, or financial information to advertisers or data brokers — that is our firm policy.

End-to-End Encryption

All data in transit is protected with 256-bit SSL/TLS encryption. Data stored on our servers is also kept in encrypted form.

You're in control

You have the right to view, correct, or request deletion of your personal data. Big TK respects and upholds these rights.

Limited Data Retention

We only retain data that is genuinely necessary to operate our services. Once it is no longer needed, it is securely deleted.

Marketing Email Opt-Out

To stop receiving promotional communications, unsubscribe at any time via the link at the bottom of any email or by contacting our support team.

Transparent Cookie Policy

This policy clearly explains which cookies Big TK uses, why we use them, and how you can manage them.

What types of information are collected?
Data Collection

We collect certain information when you use Big TK services. Without this data, providing a safe and functional experience would not be possible. That said, we always collect only what is strictly necessary.

Information Provided Directly

  • Identity Documents: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Email address, mobile number, and permanent address.
  • Financial Information: Payment method number (Nagad/bKash/Rocket) and transaction history.
  • Account Information: Username, password (stored in hashed form).

Automatically Collected Information

  • Device Information: IP address, browser type, and operating system.
  • Usage Information: Which pages you visited and how long you stayed, and which games you played.
  • Session Data: Login time, logout time, and duration of inactivity.

Passwords are never stored in plain text — only encrypted hashes are kept.

How is your collected data used?
How We Use Your Data

Big TK uses the information it collects solely for specific, legitimate purposes. Your data is never used for anything else without your knowledge.

  • Service Operations: Account verification, transaction processing, and game operation.
  • Security Assurance: Fraud detection, account protection, and identification of suspicious activity.
  • Customer Support: Troubleshooting, answering questions, and assisting with transaction-related issues.
  • Legal Obligations: Reports to licensing authorities and compliance with AML (Anti-Money Laundering) regulations.
  • Service Improvement: Analyzing usage patterns to improve the platform.
  • Contact: Important notices, security alerts, and (with your consent) promotional updates.

You can opt out of promotional emails or SMS at any time — it only takes a single click.

Who is your data shared with, and when?
Data Sharing

Big TK never sells your data. However, limited information may be shared with trusted third-party partners where necessary to operate our services.

RecipientsAny informationPurpose
Payment Processors Transaction Data Deposit & Withdrawal Processing
Regulatory Authority Identity & Financial License Compliance & AML Reporting
Verification Services Identity Document Information KYC & Age Verification
Support Tools Chat History Customer Support Management

Important: Big TK does not voluntarily share any data with government agencies except when required by a court order or a lawful request from law enforcement.

Cookies & Tracking Technologies
Cookies & Tracking

The Big TK website uses cookies. Cookies are small text files stored in your browser that help us improve the quality of our service.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and remember language preferences — disabling these cookies will affect how the site functions.
  • Performance Cookies: How quickly the site loads and where issues occur — all data is collected anonymously.
  • Functionality Cookies: To remember your preferences, such as game settings.

You can delete cookies or block new ones at any time through your browser settings. Please note that doing so may disable certain features of the site.

What measures are in place to protect your data?
Security Measures

Big TK applies the highest security standards in the industry. Data protection isn't just a technical matter — it's part of Big TK's culture.

  • 256-bit SSL/TLS: All communication between your browser and our servers is encrypted.
  • Data Encryption at Rest: Sensitive data stored on our servers is also encrypted.
  • Access Control: Only authorized personnel can access specific data.
  • Regular Security Audits: Penetration testing and vulnerability scanning conducted by third parties.
  • 24/7 Monitoring: Round-the-clock system monitoring to detect unusual activity.
  • Data Backup: Secure, encrypted backups — no risk of data loss.

In the event of a security breach, Big TK will notify affected users within 72 hours.

How long is your data retained?
Data Retention

Big TK does not retain any data beyond what is necessary. Separate retention periods are defined for different categories of information.

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Transaction Records: 7 years — to comply with financial regulations.
  • KYC Documents: 5 years after account closure.
  • Chat & Support History: 3 years.
  • Marketing Data: Deleted within 30 days of opt-out.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is automatically deleted through secure methods — recovery is not possible.

What rights do you have over your data?
Your Rights

Big TK believes you are the true owner of your data. As such, you have several important rights regarding your personal information.

Right of Access
You may request to see what information Big TK holds about you.
Right to Rectification
You may request that incorrect or outdated information be updated.
Right to Deletion
You may request deletion of data beyond what is required for legal compliance.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Right to Portability
You may request a downloadable copy of your personal data.
Withdrawal of Consent
You may withdraw consent at any time for data processed on the basis of consent.

To exercise any of your rights [email protected]. Big TK will respond within 30 days.

Children's & Minors' Privacy
Children's Privacy

Big TK services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

If a minor is found to have created an account, it will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child has registered, please contact support right away.

Big TK takes the protection of minors' data very seriously. If you have any concerns, please notify us immediately.

Privacy Policy Changes
Policy Updates

Big TK may update this Privacy Policy from time to time. Revisions may be made in response to changes in our services, new legal requirements, or user feedback.

For major changes:

  • A notice will be sent to your registered email address.
  • A summary of the changes will be shown when you log in to the site.
  • You will be notified at least 7 days before any new policy takes effect.

Continued use of the site after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

Privacy Contact
Contact Us

For any privacy-related questions, requests, or complaints, please contact Big TK's Data Protection team.

  • Email: [email protected]
  • Live Chat: Via the chat icon in the corner of any page on the site
  • Response Time: Typically within 24–72 hours

This Privacy Policy January 2026 Effective from.

Your data is safe — play with confidence at Big TK

You've read the Privacy Policy — now join the Big TK family. Open your account on Bangladesh's safest online gaming platform. Registration is completely free.

General FAQ

To claim the welcome bonus at Big TK, you typically need to activate the bonus option at the time of your first deposit — it is not applied automatically. On the deposit page, you will find a "Bonus Code" or "Activate Bonus" option. Enter the applicable code or check the option, and the bonus will be credited to your account after the deposit is made. The relevant code can be found on the site's Promotions page or in the welcome email sent at the time of registration. One important thing to keep in mind — read the wagering requirements before claiming a bonus, as once accepted, you will not be able to withdraw until the specified bet amount has been met. If you prefer to play with cash directly without taking a bonus, that option is available as well. If you run into any issues along the way, reach out via live chat — they will assist you straight away.

There are two separate options — a temporary break and permanent closure. For a temporary break, go to the "Responsible Gaming" section in your account settings and choose self-exclusion for a set period (7 days, 30 days, 6 months, or 1 year) — during this time you will not be able to log in and no marketing emails will be sent to you. Once the period ends, your account is reactivated automatically. To permanently close your account, contact Big TK via live chat or email [email protected] — the support team will verify your identity and close the account within 24 hours. Please make sure to withdraw your balance before requesting permanent closure, as reopening a closed account can be complicated. For more details, visit our Responsible Gaming View the page.
বাংলা